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How The World Embraced Chat Marketing During COVID-19 (And Why You Should Pay Attention)

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When the pandemic hit and the majority of the world was forced into lockdown, more and more people turned to messaging apps and video calls to stay connected. This meant more people were on Facebook, Instagram and WhatsApp, and businesses, organisations and governments embraced chat marketing and chatbots to deliver accurate, timely and important information to their citizens or customers. Here’s how the world is adopting chatbots and chat marketing during this time. The Stats on Facebook, Messenger & WhatsApp Usage During COVID-19 Facebook s[...]